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About Withers KhattarWong LLPWithers KhattarWong LLP is amongst the largest international law firm in Singapore. We are a fully integrated global law firm with lawyers located across five continents i...
About Withers KhattarWong LLP
Withers KhattarWong LLP is amongst the largest international law firm in Singapore. We are a fully integrated global law firm with lawyers located across five continents in 17 offices.
Our broad global platform allows us to guide clients through the legal challenges inherent in the ever-changing international landscape. As our client, you will receive quality advice on diverse legal and tax issues through the services of one law firm with a single communication.
Internationally, we have made a reputation for ourselves as the leading law firm for private capital; our clients include public and private companies founded by successful families, MNCs, financial institutions, international brands, family offices and HNWIs, charities and not-for-profit organisations, amongst others. We pride ourselves for our role in helping our clients achieve success.
The role
We are looking for a technical systems analyst with strong desktop, application, server and backend infrastructure skills. This role has been created to provide consistent 3rd line systems support to the APAC region – including response to monitoring alerts, patching our systems and where required providing local support to IT projects.
You must be able to perform generalist systems administration across the firms IT system and work with internal SME's and 3rd party vendors for troubleshooting when required. You will need to be self-sufficient within your daily duties and proactive in supporting the APAC region. Importantly, and as you will appreciate, the priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered.
This role requires experience of working in a medium to large multi-site professional services organisation and broad experience of legal industry applications. Strong written and verbal communication skills are required with the ability to work with a wide range of people including vendors, project managers, technologists, legal staff, partners, secretaries and other support staff.
The team
Working in the Singapore office, the role forms part of the Global Systems Team. The team undertake the day-to-day administration, support, implementation and development of all the Firm’s IT systems.
The Global Systems Team is located in London and is responsible for supporting and maintaining the firm's technology across geographical regions. The Global Systems Team is split in by two functional but collaborative groups - Applications and Infrastructure. This role will sit between the two groups and take direction from both as required. A matrix management system is in place where you will report to the local IT Manager on a day-to-day basis as well as take direction from the IT Applications Manager and IT Infrastructure Manager, both based in London.
Technical experience required
To be successful in this role, you will have 3-5 years in a technical support role, and your experience will be supported with an industry recognised technical qualifications or a relevant degree.
You will have working knowledge of supporting and maintaining:
Additionally, you will have demonstrated skills, experience and an understanding in:
This role requires a high level of personal organisation and professionalism, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. You must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Areas of focus and responsibilities
The Essentials
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