Information Governance Senior Manager
Permanent - Full Time
Scope of Responsibility:
Under the general direction of the Global Head of Facilities and Logistics, and in close coordination with the US Head of Risk and Compliance and the Chief Information Security Officer, the Information Governance Senior Manager is the technical expert on electronic and non-electronic records issues and is expected to build and develop the existing Records Management team and Information Governance professionals to transition from a responsive, records management function to a more proactive, robust Information Governance department following documented policies and procedures. This role will be responsible for providing direction to fee-earners and staff on all aspects of the firm’s information governance efforts including, but not limited to, the Records Management program, ethical and legal compliance requirements related to that information, as well as the preservation or destruction, confidentiality, privacy and security, and mobility of that information.
The incumbent will directly manage the US Records Management team and is expected to perform all responsibilities with a commitment to providing superior service to the firm's clients, fee-earners, advisors, and business services employees, while maintaining an atmosphere of teamwork and continuous improvement. Travel to other offices is expected as required.
- In collaboration with key stakeholders across the firm, develop and maintain both short and long-term strategic plans as well as policies that govern how the firm creates, uses, secures, maintains, stores, releases, acquires, preserves, retains, and disposes of information, including both client and firm business information, in all forms and formats.
- Advise, direct and oversee the design and implementation of processes and programs that support the firm's information governance efforts, including the Records Management program, litigation holds related to the firm or to clients where the firm has responsive records, information-mobility related to incoming or departing lawyers and clients, confidentiality and privacy, and records retention and disposition.
- Ensure the firm's information governance policies, processes and programs comply with applicable rules and laws regarding the management of both client and firm business information.
- Communicate information about the Information Governance program at all levels of the firm, including fee-earners, legal support staff, and firm administration. Provide regular updates and information about the program to firm management.
- Work with firm management and other administrative leaders, including IT and Risk & Compliance, to collect information necessary to build components of the Information Governance program, and consult with various firm leaders and departments on information governance issues.
- Participate in the planning process for all major information systems to ensure that records management functionality related to the records/information resources that are supported are included in the system design.
- Act as a thought leader to provide overarching guidance to the global Records Management team.
- Directly supervise and manage the US Records Management team which encompasses overseeing the work produced, including related procedures, program development, and implementation.
- Train new hires and provide ongoing training to existing legal and non-legal staff.
- Jointly oversee primary content management systems with IT leadership, including the firm's document management system, records management system and other key content repositories.
- Work with administrative department leaders to ensure that all other functional information systems conform to defined standards.
- Define lifecycle requirements for the retention and disposition of information in all firm systems.
- Participate in requirements definition, vendor review, and system selection efforts to ensure new systems conform to Information Governance standards.
- Working with the US Head of Risk & Compliance, US Regional Head of IT, and Chief Information Security Officer, define standards for the access of client or firm business information by clients and third-parties, including processes to define scope of access and to review and/or approve contract language regarding information access.
- Manage the integration or transfer of records for incoming or outgoing personnel, internal reorganizations, mergers, or acquisitions ensuring that the team has the capability and resources to conduct these exercises. The use of technology will be an important aspect of this.
- Engage in the continuous improvement of information governance policies, processes and programs by actively seeking input from the firm’s leadership and other personnel and implementing processes to audit programs for compliance.
- Stay current with leading industry practices and new developments in the area of information governance and records management.
Specific Skills Required:
- At least ten years of experience in strategic leadership with strong subject matter knowledge related to the management of information, such as records management, security, privacy, or legal compliance, in a professional services organization that includes a progression of responsible business positions.
- Demonstrated experience and effectiveness in developing programs that facilitate adoption of the information governance program and leading an organization through adopting and complying with the program.
- Ability to advocate a vision, strategies, and initiatives to firm management.
- Ability to develop a team to achieve operational and professional success.
- Experience with developing long-range programs and creating achievable short- and long-term strategies and initiatives that drive the success of the long-range program.
- Strong experience in leading a team to successfully drive programs and initiatives.
- Excellent working knowledge of technology tools required for the position, including Word, Excel, Outlook, document management software (preferably iManage;) and records/client management software (preferably Elite Enterprise or 3E).
- Excellent organizational and operational skills, and acute attention to detail.
- Advanced written and oral communication skills.
- Ability to scale communications to all levels within the firm and translate complex issues into simple concepts.
- Strong experience in analyzing problems, collecting data, establishing facts, and diagnosing solutions.
- Ability to exercise judgment and discernment and escalate problems appropriately.
- Ability to develop strong relationships at all levels of the firm and manage and mediate conflict as necessary.
- Ability to work effectively in teams, demonstrating strong collaboration and consulting skills.
- Ability to balance competing priorities effectively and assess, adapt and reprioritize projects quickly when situations change.
Experience and Education Required:
- Bachelor's degree required, preferably in information management or business management, or advanced degree desired.
- Professional certifications in various technical areas related to information governance (CRM, CIP, IGP), are strongly desired.
Withersworldwide has been acting for successful individuals, families and institutions for over 100 years. We advise clients on their business and personal legal needs both at home and abroad. In this fast moving and increasingly regulated world the need for integrated and timely advice has never been more urgent.
We are recognized as the only dedicated international law firm for successful people, their families, their businesses and their philanthropic work. With offices in Europe, Asia, the United States, Australia and the Caribbean we provide coverage that other law firms focused on the individual cannot. We continually look for opportunities to ensure we are based in the same locations as our clients and their wealth. We have represented 42% of the Top-100 ‘Sunday Times Rich List’, as well as a significant number of the top 100 people listed in the US (Forbes) and a significant number in the Asian (Hurun) Rich List.
Equal Opportunities Employment Statement
It is the policy of Withers Worldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.