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Client Relations Assistant

We are currently recruiting for a Client Relations Assistant to join our team in London!

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Permanent - Full Time



Job Role

Business Services

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About Withersworldwide

A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes. Many of our clients are shaping the future and creating solutions to tackle many of the world's problems.  It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first. Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

What are we looking for?

We are seeking a Client Relations Assistant, to support the firm's Global Taskforce. The Global Taskforce was established in early 2020 and has implemented a rigorous weekly process to maximise new business opportunities from new clients to the firm. As well as generating new business streams for the firm, the Global Taskforce has enhanced collaboration and cohesion within the organisation.

We require additional support in underpinning the Global Taskforce with a variety of administrative, business development and research tasks.

We are particularly keen to speak to candidates who want to grow their career with the Global Taskforce, recognising the future opportunities that will come about as we achieve further momentum.

Whilst strong administrative skills are a must for the role, so is a wish to get stuck into a range of business development tasks including the preparation of materials for clients, monthly preparation of update Power Point presentation and to undertake research. Flexibility and adaptability are key, as is a desire to establish strong working relationships with colleagues. The ideal candidate will be confident talking to a range of people from senior partners to new joiners to other law firm management professionals.

Areas of focus and responsibilities

  • Schedule meetings with partners and key members of the global taskforce – ensuring efficient diary management at all times
  • Maintain Microsoft Sharepoint Master document up to date with all actions/notes following meetings
  • Ensure follow-up meetings with Partners are scheduled in a timely manner
  • Pro-actively identifying and flagging next steps following meeting updates
  • Following up directly with Partners to agree next steps aimed at cross selling Withers services and reporting back on agreed actions
  • Attending key meetings, noting action points and circulating them to relevant individuals
  • Assist with the preparation of materials ahead of meetings, working with other members of the marketing & business development team. This includes presentations, pitch and credential materials and any other analysis
  • Support our team researcher by providing additional support as required
  • Support the wider business development team by ensuring core credential documents are up-to-date with latest deal information

This list of duties and responsibilities is not exhaustive.  It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Skills and experience required

  • A passion for business development and client management
  • Demonstrate a desire to engage and be part of the GTF team to ensure its continued success
  • Excellent understanding of both Microsoft Sharepoint and Power Point or willingness to learn
  • Excellent organisational skills
  • Excellent written and verbal communication skills
  • Strong relationship skills. Confidence in communicating at all levels in both legal divisions and business support teams
  • A self-starter, results driven, always thinking ahead 
  • Excellent analytical approach, ability to seek methods to extract performance related figures
  • Adaptable and willing to turn to tasks at short notice and to go over and above the task in hand
  • Enjoys being a team player

The Essentials

  • 9.30am to 5.30pm but flexibility will be needed during busy periods
  • 12-week probation period (external candidates)
  • 4-week notice period
  • Benefit package including pension, denplan, season ticket loan, subsidised gym memberships, lifestyle discount scheme, the ability to buy and sell holidays, computer and mobile phone scheme, doctors consultation service, cycle to work scheme, on site café plus more



Information for Recruitment Agencies

Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement

It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion.  Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.

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