Permanent - Full Time
Withers KhattarWong LLP
Job title: Regional IT Service Desk Manager (APAC)
Reports to: Senior IT Service Manager (APAC)
A law firm focused on people and collaboration
For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives.
We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes.
Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future.
To meet their unique needs we are exceptionally collaborative, working together across teams and time zones.
We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first.
Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.
What are we looking for?
The primary purpose of this role is the day-to-day supervision of the APAC IT Service Desk function and ensuring an excellent IT service to Withers Worldwide Partners and staff.
The Regional IT Service Desk Manager is responsible for leading and mentoring a team of Service Desk Analysts across our APAC offices. They will work closely with the Global Service Desk (US/EU/APAC), technical and training teams to ensure all incidents and requests are analysed, resolved and reported against to drive continuous improvement to the performance of the service desk. The IT Service Desk operates a follow-the-sun model supporting multi-cultural customers across all regions.
The role is based in the Singapore office with occasional travel to our global offices where there is a business need.
The ideal candidate will have experience in a law firm or similar professional services environment, together with excellent communication skills and the ability to work under pressure while being approachable and inspiring confidence. They will have experience in an ITIL-based support environment, supervising IT Service Desk staff, and have the ability to analyse and resolve problems methodically and logically.
Areas of focus and responsibilities
Skills, knowledge, qualifications and competencies
About Withers KhattarWong LLP
Withers KhattarWong LLP is amongst the largest international law firm in Singapore. We are a fully integrated global law firm with lawyers located across five continents in 17 offices.
Our broad global platform allows us to guide clients through the legal challenges inherent in the ever-changing international landscape. As our client, you will receive quality advice on diverse legal and tax issues through the services of one law firm with a single communication.
Internationally, we have made a reputation for ourselves as the leading law firm for private capital; our clients include public and private companies founded by successful families, MNCs, financial institutions, international brands, family offices and HNWIs, charities and not-for-profit organisations, amongst others. We pride ourselves for our role in helping our clients achieve success.
Information for Recruitment Agencies
Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.
Equal Opportunities Employment Statement
It is the policy of Withers Worldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.