Knowledge Systems Analyst

About Withersworldwide

A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes. Many of our clients are shaping the future and creating solutions to tackle many of the world's problems.  It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first. Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

The Library and Knowledge Services team is comprised of 13 individuals globally, with 7 based in London. A collaborative and high-performing team, our goal is to ensure that everyone in the firm is equipped with the knowledge and resources required to deliver a top-class service to our clients.

The Knowledge Systems Analyst is responsible for managing the firm's knowledge database. This includes ensuring that the data, search algorithms and technology are set up to deliver the best possible experience to users, and that we are able to report on the system in a way that connects with wider business needs. The role requires someone with an analytical mindset and a passion for data.

Knowledge is central to what we do as a firm and the Knowledge Systems Analyst will have an important part to play in supporting many of the technology and process elements of the firm's Knowledge Innovation project – an innovative series of projects designed to transform the way we think about Knowledge at Withers.

Areas of focus and responsibilities

Knowledge Portal

• Monitor usage of taxonomy terms and collaborate with Knowledge Lawyers to optimise and streamline terms; trouble shoot any technical issues with the taxonomies and ensure that the Knowledge Portal meets global requirements for tagging.
• Ensure that the Knowledge Portal is working correctly and collaborate with IT to troubleshoot any issues.
• Facilitate and oversee the loading of new material onto the Knowledge Portal; perform quality control and data clean-up of new records as needed.
• Monitor user searches and activity in order to spot anomalies or glitches; proactively suggest ways to improve the accuracy of results.
• Contribute to Knowledge Portal system developments and maintain system documentation including user guides and protocols.

Business reporting (KM)

• Work with IT to build, maintain, implement and develop Power BI capabilities for reporting on use of the firm's global knowledge collection.
• Develop an in-depth understanding of the information needs of Knowledge Lawyers, Knowledge team and other key contacts globally and produce accurate and relevant Power BI reports to meet their requirements.
• Ensure that content is indexed in a way that allows it to connect with wider business reporting both now and in any future systems.

Working with the wider firm

• Keep updated on best practices and emerging technologies in knowledge management.
• Act as the lead contact between the Library and Knowledge Services and IT teams for the review and implementation of new technologies.
• Work with the IT support and training teams to ensure they understand our knowledge management systems and help them provide the best possible support to users.
• Assist with internal communications regarding knowledge management systems (for example, providing information on technologies available and updating intranet pages).

Technical skills and experience

• Proven experience in knowledge management systems, within a professional services setting.
• Able to demonstrate clear proficiency in knowledge management software, databases, and related tools.
• Qualifications in Information Science or Computer Science are helpful but not essential.
• Experience with Power BI / data analytics is a must.
• Experience querying data with SQL and DAX, but not essential.
• Needs to be able to produce reports in a variety of outputs and be able to translate IT and data management concepts into plain English.
• Experience migrating / transitioning from one system to another would be beneficial but not essential.

The Essentials

• 9.30am to 5.30pm but flexibility is a must, part-time or flexible working requests will also be considered
• 12 week probation period
• 4 week notice period
• Flexible benefit package including pension, private medical insurance, denplan, season ticket loan, discounted gym membership, lifestyle discount scheme, the ability to buy and sell holidays, flu jabs, doctors consultation service, cycle to work scheme, on site café plus more

Information for Recruitment Agencies

Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement 

It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion.  Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.