IT Trainer

Job title: IT Trainer 

Reporting to: Global IT Training Manager

Location: London

The Role

We are looking for an enthusiastic trainer to educate and support the business, providing excellent IT training activities to all Withers partners and staff.  Strong written and verbal communication skills are required with the ability to work with and influence a wide range of people including partners, directors, secretaries, business support teams, project managers and IT staff. 

A high level of personal organisation and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure.  You must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. As an experienced, technical and personable IT Trainer, from a professional services or legal background, you will be highly confident in supporting all users within the global firm. 

Working as part of our Global IT Service Delivery Team, your primary work base will be the London office, but travel may be required. The chosen candidate will report to the Global IT Training Manager (based in London) and work closely with them and the global team, to assist with delivery of the firm's strategy and expectations. You will be working alongside 3 other Trainers (based in London, Singapore and New Haven, CT, USA). 

Tasks and responsibilities

• Deliver training in classroom, remotely and at desk side. Either in structured classes, team meetings or one-on-ones. Floor-walk on a regular basis to provide ‘at desk’ training assistance.
• Maintain the LMS, containing all training hand-outs, eLearning and course schedule.
• Build and maintain relationships within teams to promote IT Training, ensuring knowledge and awareness and business challenges through workshops, days in teams, surveys and gap analysis.
• Continually maintain and expand strong working knowledge of current firm-supported and future technologies to provide training to end-users.
• Design new training courses and assist with the preparation and maintenance of IT Training related materials and documentation.
• Assist with advertisement of courses, scheduling delegates and monitoring attendance of courses.
• Work to a Global IT Training schedule.
• Assist with the creation of customised "Personal IT Development Plans" for members of staff at all levels of the firm.
• Induction training for new Partners and staff.
• Assist the Service Desk and Systems teams with any queries as required.
• Assist the IT Training Manager and Head of Service Delivery with additional responsibilities as requested.
   

This list of duties and responsibilities is not exhaustive.  It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Skills, knowledge, qualifications and competencies

Applications

Experience of the following applications is essential to this role:

• Office 365 - Word, PowerPoint, Outlook, Excel, Teams, OneNote, OneDrive
• Windows 10 / 11
• iManage Work
• Time Recording and Billing - Elite Webview/Elite 3E or similar
• iPhone device and applications (iManage, BigHand, SmartTime, Avaya)
• Use of eLearning tools Storyline, Rise, Camtasia, Synthesia or similar
• Client Relationship Manager - InterAction or similar
• PDF manipulation tools

 
Training Skills/Leadership

The following are key to this role:

• TAP/Microsoft Certified Trainer (MCT) (or equivalent)
• Remote Training (via Zoom, Teams or similar)
• Project Management experience
• Law firm experience

Personal Qualities

• Inspires confidence
• Enthusiastic and friendly
• Able to work under pressure
• Flexible approach to working hours during upgrades and other ad hoc duties carried out by IT
• Excellent attention to detail and organisation skills
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Smart and professional manner
• Be well organised in calendar management and scheduling

The Essentials

• 9.30am to 5.30pm but flexibility is a must. We would be open to considering alternative work hours.
• 2/3 days per week worked in the office
• 12 week probation period
• 12 week notice period
• Flexible benefit package including pension, private medical insurance, denplan, season ticket loan, subsidised gym memberships, lifestyle discount scheme, the ability to buy and sell holidays, flu jabs, doctors consultation service, cycle to work scheme, on site café and more