IT Trainer

Withers

Job title: IT Trainer 

Reporting to: Global IT Training Manager

Location: London

The Role

Aligned to a continuous drive to innovate, Withers has recently launched a new business strategy which focuses on reviewing and improving how our firm operates across all regions and divisions in order to optimise productivity through the better use of technology, and ultimately to deliver the best service to our clients. 

This will be achieved through a number of means including examining and optimising technology skills, the processes that our people use, and the technologies which they are using. It will address both the better use of our existing systems, and the purchase and /or development of new tools aligned to business needs.  Given the scope of the firm's strategy, the work will cover a wide breadth of technology areas including legal-specific and more general operational systems, including the embedding of new technologies such as generative AI into working practices. 

In support of this, we are recruiting a number of roles to constitute the core of a new 'AI & Innovation' team (supplemented by resources from our project management office, IT team and external consultancy as required) which will lead the delivery of this work. In order to ensure better alignment to the firm's standards and to provide supplemental support as required, the members of this team will be 'homed' inside the IT and PMO teams (as appropriate), but will work together as a ring-fenced team dedicated to delivering the AI & Innovation work under the direction of a multi-disciplinary steering group. 

As part of this AI & Innovation team, we are seeking an experienced and driven IT Trainer who has a passion for delivering innovation and change, and for working with stakeholders across all disciplines and seniority levels. 

This is a very exciting opportunity to be a core part of a new capability for our firm, with sponsorship from the highest levels of the firm, and high visibility for the value delivered.  It is a hands-on, strategic role ideal for a self-starter who thrives in an innovative, fast-paced and pragmatic environment, who excels in inter-personal relationships, and wants to make a lasting impact by supporting change to the working practices of a global law firm.

A high level of personal organisation and professionalism is critical to this role, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure.  You must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. 

Working as part of our Global IT Service Delivery Team, your primary work base will be the London office, but travel may be required. The chosen candidate will line-report to the Global IT Training Manager (based in London) and work closely with them and the global team, to assist with delivery of the firm's strategy and expectations. You will be working alongside 5 other Trainers (based in London, Singapore, New York and New Haven). 

Tasks and responsibilities

Innovation & Change Enablement

• Work closely with the AI & Innovation team, including delivery leads, business analysts, and solution architects, to assess work practices and support improvements through training.
• Support the integration and adoption of new technologies into daily working practices.
• Champion innovation and continuous improvement by fostering a culture of openness, quality, and collaboration.

Stakeholder Engagement & Coaching

• Collaborate with legal and business services teams to understand workflows, identify inefficiencies, and recommend technology-driven solutions.
• Provide one-on-one coaching to staff at all levels to improve productivity through effective tool usage.
• Build strong relationships across teams to promote IT training and support business service excellence.

Training Strategy & Delivery

• Design, implement, and deliver training programmes for both existing systems and new technologies, including generative AI tools like Microsoft Copilot.
• Deliver training in various formats: classroom, remote, one-on-one, and desk-side. Tailored to user needs and roles.
• Create engaging, user-friendly training materials, guides, and video tutorials.
• Maintain the Learning Management System (LMS), ensuring training content and schedules are current.

Continuous Improvement & Knowledge Development

• Monitor user adoption and gather feedback to refine training programmes and tool configurations.
• Stay informed on emerging technologies, AI regulations, and Microsoft 365 capabilities.
• Continually develop expertise in current and future firm-supported technologies to ensure relevant and impactful training.

Operational Support & Collaboration

• Partner with the Global IT Training Manager and global training team to align with the firm’s technology and innovation strategy.
• Assist with course promotion, scheduling, delegate registration, and attendance tracking.
• Assist the Service Desk and Systems teams with technical queries as needed.
• Provide additional support to the IT Training Manager and Head of Service Delivery as requested.

This list of duties and responsibilities is not exhaustive.  It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.
 

Skills, knowledge, qualifications and competencies

Applications

Experience of the following applications is essential to this role:

• Office 365 - Word, PowerPoint, Outlook, Excel, Teams, OneNote, OneDrive
• Strong working knowledge of Microsoft 365 Copilot, ChatGPT, or similar GenAI tools
• iManage Work / Cloud
• Mobile devices and associated applications
• Use of eLearning tools Storyline, Rise, Camtasia, Synthesia or similar 

Training Skills/Leadership

The following are key to this role:

• Expertise in prompt engineering and AI-assisted productivity techniques
• Law (preferred) or Professional Services firm experience
• TAP/Microsoft Certified Trainer (MCT) (or equivalent)
• Remote Training (via Zoom, Teams or similar) 

Personal Qualities

• Inspires confidence
• Enthusiastic and friendly
• Able to work under pressure
• Flexible approach to working hours during upgrades and other ad hoc duties carried out by IT
• Excellent attention to detail and organisation skills
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Smart and professional manner
• Be well organised in calendar management and scheduling
• Collaborative mindset with a consultative approach
• Adaptability to work across diverse legal practice and business services areas
• Passion for innovation and continuous learning

The Essentials

• 9.30am to 5.30pm but flexibility is a must
• Hybrid working policy with a minimum of two days worked in the office
• 12 week probation period
• 4 week notice period
• Flexible benefit package including pension, private medical insurance, denplan, season ticket loan, subsidised gym memberships, lifestyle discount scheme, the ability to buy and sell holidays, flu jabs, doctors consultation service, cycle to work scheme, on site café and more.