IT Test Analyst

Withers

Job title: IT Test Analyst

Reporting to: IT Test Manager

Location: London

What are we looking for?

We are looking for an experienced legal IT Test Analyst. The primary purpose of this role is to ensure software quality, primarily through manual but also through automation testing techniques. The individual will be responsible for creating test plans and scripts, performing accurate test execution, finding and reporting defects and reporting on test cases. You will test systems integration, functional, non-functional and performance testing across the firm's range of off-the-shelf and custom-built systems, desktops and applications. Ultimately, you will ensure that our end-user systems work correctly while always looking to improve the testing process. 

As a test analyst in the team, you will support the IT Test Manager in helping to mature the test capability. You will look to raise standards by identifying and sharing opportunities to improve the use of tools and processes in place.

The firm is about to embark on a significant programme to digitise processes and services. This will result in a number of key IT changes which will require a proactive and effective test function that is both agile and functional. Testing will be key to the successful delivery of those initiatives. You will act as the test lead on a number of these projects as well as ensuring that the firm's systems remain up to date and secure through operational change.

The individual will work in the London office as part of the Global Systems Team.  The Global Systems Team is located in London and is responsible for supporting and maintaining the firm's technology across geographical regions. The Global Systems Team is split into six functional but collaborative groups – Infrastructure, Applications, Development, Solution Architecture, Testing and Change and Release. The team undertake the day-to-day administration and support of all the firm’s applications and systems, ensuring that the firm’s policies and procedures are followed at all times. 

The priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered.

This role requires experience of working in a medium to large multi-site professional services organisation and broad experience of legal industry applications.  Strong written and verbal communication skills are required with the ability to work with a wide range of people including vendors, Project Managers, technologists, legal staff, partners and other support staff.

A self-starter with an extremely high-level of personal organisation and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. This person must inspire a positive work environment and help champion quality, innovation, collaborative teamwork, and service to the business. A keen eye for detail and a passion for quality is a must.

The priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered.

Experience required

• 3 years+ working knowledge of legal applications including but not limited to iManage, Microsoft Office, BigHand, Workshare, Interaction, Elite and associated systems
• 3 years+ experience of working with industry standard test management software like Microsoft TFS and Jira
• ISTQB Foundation Level Certified. ISTQB Advanced would be advantageous
• Experience of working in a ITIL-based support environment
• Analytical mind-set with ability to troubleshoot and converse with Technical Analysts
• Ability to work in both Waterfall and Agile QA frameworks
• Excellent understanding of testing techniques and the QA and Test lifecycle methodologies
• Excellent ability to learn and understand new software and concepts
• Ability to work independently and as part of a team
• Ability to take ownership, multi-task and work to deadlines
• Analytical mind-set with technical understanding of software with the ability to troubleshoot and challenge
• Excellent attention to detail
• Excellent organisational skills
• Excellent written and verbal communication skills
• Some project management or business analysis experience would be advantageous
• Automation testing experience would be advantageous
• Keen interest in software testing and the wider QA community

Areas of focus and responsibilities

• Coordinate and undertake the testing of systems and applications, including functional, integration, regression, UAT and performance testing, ensuring there is a thorough and consistent approach.
• Ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in the defect tracking system.
• Develop an understanding of the key functionality within applications and systems. Document and develop test scripts and test tools
• Thorough execution of tests scripts and documentation of results
• Proactively track business pilots, collate results and provide summary reports
• Concise and clear reporting of issues with suppliers, IT and business staff
• Conduct post-release / post implementation regression testing
• Act as lead test resource for PMO and IT lead projects and operational change test cases
• To assist and work with colleagues in business departments and other regions to develop test plans, organise testing, collate results and feed back to technical teams
• To provide guidance on the appropriate level of testing to IT management and project managers.
• To progress projects and tasks on time and to budget
• Provide regular reports and updates to colleagues on the status of assigned tasks making sure they are consulted where appropriate and issues escalated for attention
• Use experience to assist in maturation of the testing function within the firm
• Contribute to improve standards

This list of duties and responsibilities is not exhaustive.  It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include undertaking additional tasks as required.

The Essentials

• 9.30am to 5.30pm core but flexibility is a must
• Hybrid working policy with a minimum of 2 days per week in the office
• 12 week probation period
• 12 week notice period
• Flexible benefits package including pension, private medical, season ticket loan, subsidised gym memberships, lifestyle discount scheme, on site café plus more

About Withers

A law firm focused on people, performance, and collaboration.

For the past 125 years, we have supported some of the world’s most remarkable people and organizations at defining moments in their lives.

As the global private client firm, we are trusted advisors to families, founders, fiduciaries and businesses – and more than this, to governments, charities and financial institutions. We structure, grow and preserve capital. We protect reputations and relationships, ideas and innovations. We secure our clients’ legacies across generations. We are united in our commitment to integrity, quality and collaboration. We have a culture of high performance and deliver excellent service consistently across the firm. We provide tailored solutions built on trust and partner with our clients to achieve their goals.

Many of our clients are shaping the future, and creating solutions to tackle many of the world’s problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, buying a home or protecting and defending their interests. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. And we are agile – focusing on strategy rather than rigid ideas and traditional hierarchy.

We are delighted that we have been awarded Mansfield Certification Plus in relation to our recruitment and leadership progression efforts in the US and UK. This certification is an encouraging milestone as we continue to champion diversity within our organization and in the wider legal sector.

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

Equal Opportunities Employment Statement 

It is the policy of Withers Worldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion.  Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.

Information for Recruitment Agencies

Withers endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withers operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.