IT Solutions Engineer

The Role

Aligned to a continuous drive to innovate, Withers has recently launched a new business strategy which focuses on reviewing and improving how our firm operates across all regions and divisions in order to optimise productivity through the better use of technology, and ultimately to deliver the best service to our clients. 

This will be achieved through a number of means including examining and optimising technology skills, the processes that our people use, and the technologies which they are using. It will address both the better use of our existing systems, and the purchase and /or development of new tools aligned to business needs.  Given the scope of the firm's strategy, the work will cover a wide breadth of technology areas including legal-specific and more general operational systems, including the embedding of new technologies such as generative AI into working practices. 

In support of this, we are recruiting a number of roles to constitute the core of a new AI & Innovation team (supplemented by resources from our project management office, IT team and external consultancy as required) which will lead the delivery of this work. In order to ensure better alignment to the firm's standards and to provide supplemental support as required, the members of this team will be 'homed' inside the IT and PMO teams (as appropriate) but will work together as a ring-fenced team dedicated to delivering the AI & Innovation work under the direction of a multi-disciplinary steering group.

As part of this AI & Innovation team, we are seeking an experienced, delivery-focused technical engineer who enjoys working with emerging technologies and turning them into practical improvements for a law firm. You will practically experiment with new tools and approaches, build time-boxed proofs of concept, and deliver working solutions (e.g., AI-enabled agents, workflow automation, and lightweight applications) that meet user needs and can be adopted safely at scale.

You will work closely with other IT teams and third parties to transition solutions into longer-term ownership where appropriate. You will also ensure solutions align to our IT architecture, security and data protection standards, and contribute to pragmatic governance and controls for AI-enabled solutions (including agents). You will own technical delivery through PoC/MVP and recommend go/no‑go. Wider rollouts will be agreed with the Senior IT Solutions Architect and relevant stakeholders.

This is a very exciting opportunity to be a core part of a new capability for our firm, with sponsorship from the highest levels of the firm, and high visibility for the value delivered.  It is a hands-on role, ideal for a self-starter who thrives in an innovative, fast-paced and pragmatic environment, who excels in inter-personal relationships, and wants to make a lasting impact by supporting change to the working practices of a global law firm.

A high level of personal organisation and professionalism is critical to this role, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure.  You must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

As part of our Global IT Systems Team, your primary work base will be the London office, but travel may be required. The chosen candidate will line-report to the Senior IT Solutions Architect (based in London) and work closely with them and the global team, to assist with delivery of the firm's strategy and expectations.

Tasks and responsibilities

Working environment:

• As a core AI & Innovation team member, work with the BA and Delivery Lead to design and deliver solutions that enhance productivity and quality.
• Work with legal and business services teams to understand workflows and deliver practical improvements through technology.
• Work with the InfoSec, IT Systems Teams and PMO to deliver solutions that are safe, supportable and compliant.
• Translate requirements into clear work packages for SMEs/vendors and coordinate delivery and handover.

Solution design and delivery:

• Learn and apply emerging technologies in order to drive productivity across legal and business services teams.
• Build time‑boxed PoCs/MVPs with clear success criteria and run demos.
• Deliver solutions end‑to‑end from requirement to pilot/rollout, driving adoption and value.
• Build primarily through configuration and low‑code/no‑code, adding light scripting and integrations only when needed.
• Use lightweight AI standards and pragmatic guardrails so delivery is safe and consistent without slowing innovation.
• Embed controls and non‑functional requirements early (security, confidentiality, access, logging, performance, availability, auditability, cost).
• Translate problems into buildable requirements and options with clear trade‑offs, risks and benefits.
• Work with SMEs (apps, infra, security) to validate designs, secure approvals quickly, and unblock delivery.
• Produce concise documentation for assurance and handover (data flows, access model, configuration, runbooks).
• Lead/facilitate technical workshops and stand‑ups to align decisions and keep delivery moving.
• Take solutions from MVP to production handover, transitioning ownership with knowledge transfer and a clear support model.
• Ensure operational readiness (monitoring, support processes, basic KPIs) and partner with PMO/Change/Training to enable adoption.

Solution selection:

• Provide technical input to product/vendor selection: fit, integration/security, data portability/exit, delivery effort.
• Aligned to Withers standard and policies, validate vendor and in house designs are buildable, secure and supportable, and support implementation and handover.

This list is not exhaustive; you may be asked to undertake other duties as required.

Skills, knowledge, qualifications and competencies

Technology

• Microsoft platform delivery: Azure fundamentals; Power Platform (Apps/Automate/Dataverse, ALM/governance); SharePoint/Teams extensibility.
• Microsoft 365 (Teams, SharePoint, OneDrive, Outlook).
• GenAI tools (e.g., M365 Copilot, Claude, ChatGPT) applied to workflows.
• Legal AI tools (e.g Legora, Harvey, or similar)
• Legal tech platforms (e.g., Elite 3E, iManage, Intapp, Litera/BigHand/HighQ/DocuSign).
• Document automation, eDiscovery/research, and case/matter management tooling (or similar).
• CRM (InterAction or similar).
• SaaS integrations: APIs, data movement and troubleshooting.
• Identity & security: SSO, OAuth/OIDC, Conditional Access, information protection, audit/logging.
• Certifications (desirable): Azure/Power Platform certifications; security fundamentals.
• Architecture frameworks (e.g., TOGAF/BCS) are a nice-to-have, not essential.

Experience

• 5+ years hands-on technical solution delivery in a law firm or similar environment (build/configure, integrate, roll out, handover).
• Strong problem-solving and delivery judgement; able to estimate effort, manage priorities and negotiate trade-offs.
• Vendor coordination/management where relevant and required.
• Track record delivering Legal Tech/AI-enabled improvements with measurable business benefit, embedding GenAI into real legal workflows.
• Good awareness of legal IT risks (confidentiality, security, data protection) and how they shape delivery.
• Write buildable requirements and lightweight designs to enable delivery and SME handover.
• Experience integrating legal and operational systems, including GenAI-enabled tools where relevant.
• Working knowledge of Azure/hybrid environments to design integrations and work with infrastructure SMEs.
• Delivery assurance: testing, piloting, change/release and support readiness.
• Ability to assess data sources and use them safely for AI/innovation.

Personal Qualities

• Product-minded ability to translate complex delivery into clear value, risk and trade-offs, using simple diagrams/models.
• Able to communicate with senior to executive stakeholders, with the gravitas to build trust and drive decisions.
• Able to contribute to strategic decisions with the Global IT Leadership Team.
• Collaborative and able to influence across teams and disciplines.
• Inclusive approach, valuing diverse perspectives.
• Comfortable working to tight deadlines and under pressure.
• Flexibility is key
• Strong attention to detail and organisation.
• Strong written and verbal communication.
• Consultative, collaborative mindset.
• Adaptable across practice groups and business services.
• Curious, with a passion for innovation and continuous learning.

The Essentials

§  9.30am to 5.30pm but flexibility is a must

§  Hybrid working policy with a minimum of 2 days per week worked in the office

§  12 week probation period

§  12 week notice period

§  Flexible benefit package including pension, private medical insurance, denplan, season ticket loan, subsidised gym memberships, lifestyle discount scheme, the ability to buy and sell holidays, flu jabs, doctors consultation service, cycle to work scheme, on site café and more

About Withers

A law firm focused on people, performance, and collaboration.

For the past 125 years, we have supported some of the world’s most remarkable people and organizations at defining moments in their lives.

As the global private client firm, we are trusted advisors to families, founders, fiduciaries and businesses – and more than this, to governments, charities and financial institutions. We structure, grow and preserve capital. We protect reputations and relationships, ideas and innovations. We secure our clients’ legacies across generations. We are united in our commitment to integrity, quality and collaboration. We have a culture of high performance and deliver excellent service consistently across the firm. We provide tailored solutions built on trust and partner with our clients to achieve their goals.

Many of our clients are shaping the future, and creating solutions to tackle many of the world’s problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, buying a home or protecting and defending their interests. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. And we are agile – focusing on strategy rather than rigid ideas and traditional hierarchy.

We are delighted that we have been awarded Mansfield Certification Plus in relation to our recruitment and leadership progression efforts in the US and UK. This certification is an encouraging milestone as we continue to champion diversity within our organization and in the wider legal sector.

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

Information for Recruitment Agencies

Withers endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withers operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement 

It is the policy of Withers to provide equal opportunities for all employees in relation to recruitment, training and promotion.  Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.